At Pool Store Direct, customer satisfaction is our priority. Please review our return policy for a seamless experience:

1. Unopened Products:
– If you wish to return an unopened product, a 20% restocking fee will apply.
– Returns must be requested within 30 days of purchase.
– The product must be in its original packaging and condition.

2. Opened Products:
– If you encounter any issues with the quality of an opened product, please contact us at sales@poolstoredirect.com. We will review the issue and provide assistance.

Product Performance Guarantee

We stand by the quality and performance of our products. If a product does not perform as advertised, we offer a money-back guarantee.

– Before returning, please reach out to us at sales@poolstoredirect.com to confirm proper product application and usage, ensuring the issue isn’t related to incorrect use.